TERMS AND CONDITIONS

INTRODUCTION
This agreement outlines the terms and conditions of purchase and participation in any educational, coaching, or training program offered by Mark Tosoni or under the Mark Tosoni brand (hereinafter referred to as the "Program"). In these terms, "Company," "we," "us," or "our" refers to Mark Tosoni and any affiliated entities. "You," "your," or "Client" refers to the individual enrolling in or accessing the Program. By enrolling in the Program, you agree to be bound by this Agreement. If you do not agree, do not access or participate in the Program.

PROGRAM CONTENT
Programs may include, but are not limited to:
i. Pre-recorded video modules and educational lessons
ii. Live or recorded group coaching calls
iii. Access to downloadable or web-based resources, including PDFs, scripts, worksheets, and slides
iv. Access to bonus content, guest sessions, or event replays
v. Optional participation in online communities or discussions

Each Program is distinct and offers different content, coaching access, and delivery schedules. Details are outlined on the specific Program sales page or agreement at the time of purchase.

PAYMENT POLICY
All Program fees are clearly communicated at the time of purchase. Payment options include a one-time full payment or a multi-installment payment plan. By enrolling, you acknowledge and agree:

  • To fulfill the complete financial obligation of the Program, regardless of usage or completion.

  • That all payments are non-refundable and non-transferable.

  • That missed or declined payments may result in suspension or termination of access to Program materials.

  • To maintain updated billing information and resolve failed payments promptly.

No refunds, full or partial, will be issued under any circumstances unless explicitly required by law.

EARNINGS AND RESULTS DISCLAIMER
The Program provides educational content intended to improve sales, leadership, communication, and performance. We make no guarantees regarding income, client acquisition, career advancement, or specific results. Testimonials and case studies represent real experiences but are not a promise of what you will achieve. Your outcomes are affected by your effort, experience, application, market, and timing.

WARRANTY DISCLAIMER
The Program is provided "as is" without any express or implied warranties. We do not warrant the completeness, reliability, or effectiveness of the material. You accept full responsibility for your participation and any results that may or may not occur.

INTELLECTUAL PROPERTY
All Program materials are the sole property of the Company and are protected by intellectual property laws. You may not copy, distribute, modify, reproduce, publish, or share the content in any form without our prior written consent. Access is limited to the individual purchaser only. You may not grant others access under your account.

LIVE EVENTS AND CALLS
Where included, live sessions, workshops, or coaching calls may be recorded for internal use and made available to other Program participants. Your participation in live sessions grants us permission to use your voice, image, and statements as part of Program delivery and marketing.

PROGRAM TERMINATION
We reserve the right to terminate your access to the Program at any time for any reason, including but not limited to violation of these terms, disruption of group sessions, or conduct deemed inappropriate or unethical.

TESTIMONIALS AND MARKETING RELEASE
By participating in the Program, you grant the Company permission to use your name, likeness, and testimonials (written, verbal, recorded, or submitted) for promotional, marketing, and educational purposes, with no compensation due to you.

NON-DISPARAGEMENT
You agree not to make statements, publicly or privately, that could be perceived as critical, damaging, or disparaging toward the Company, its programs, employees, contractors, or clients.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its representatives from any claims, liabilities, damages, expenses, or losses arising from your participation or breach of this Agreement.

LIMITATION OF LIABILITY
In no event shall the Company be liable for any indirect, incidental, special, or consequential damages, including lost profits or personal injury, arising out of or in connection with your participation in the Program. Our liability shall not exceed the amount paid by you for the Program.

GOVERNING LAW AND DISPUTES
This Agreement shall be governed by and construed under the laws of the State of [Insert State]. Any dispute arising under this Agreement shall be subject to binding arbitration in [Insert City, State], conducted in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs.

Terms of Purchase & Chargeback Disputes Policy

By purchasing any course, program, or membership from Results Coaching LLC or any affiliated Mark Tosoni brand websites (including mark-tosoni.mykajabi.com), you agree to the following terms:

Ā All Sales Are Final

All purchases are final once completed. Due to the digital nature of our products and instant access to proprietary content, we do not offer cancellations or partial refunds outside the terms below.

30-Day Money-Back Guarantee

Ā 

We stand behind the quality of our content. If for any reason you're not satisfied, you may request a full refund within 30 calendar days of your purchase dateā€”no questions asked.

To qualify for a refund:

  • The request must be made in writing to our support team at [insert email here] within 30 days of purchase.

  • Refunds will be processed within 7 business days of approval.

  • After 30 days, no refunds will be issued.

Chargeback Policy

We take chargebacks seriously and consider them a breach of these Terms.

You agree that:

  • You will first request a refund directly from us via our official support channels before attempting a chargeback.

  • Any chargeback submitted outside of our refund policy will be considered fraudulent and will be disputed with supporting documentation, including proof of access, IP logs, login data, and communication history.

  • Submitting a chargeback without first requesting a refund voids your eligibility for any future refunds or course access.

Ā 

You will receive access to your course materials through a secure online portal immediately after purchase. You are responsible for maintaining your login credentials securely and agree not to share access with others.

ENTIRE AGREEMENT
This Agreement represents the complete and exclusive understanding between you and the Company. It supersedes all prior agreements, representations, or discussions. Any modifications must be made in writing and signed by both parties.

CONTACT INFORMATION
For questions about these Terms, contact our team at 910-994-2159 or email usĀ Ā [email protected]